Technical Service

In Vitro Technical Support is designed to service and provide technical support for the products that are sold by In Vitro Technologies. We believe we are the service company you need, that is capable of installing, maintaining, and repairing the equipment that we sell.

Our nationwide team consists of over 30 personnel with varied backgrounds including biomedical,
electrical, diagnostic, instrumentation, chemical engineering and application support.

It takes passion to work with In Vitro Technical Service. We are committed to supporting you and your investment by providing:

• Local service engineers
• High level of technical knowledge
• Perform site acceptance testing, installation
• qualification or operation qualification on all equipment
• Extensive range of any parts and accessories

Our commitment is:

• That when a service job is completed, your equipment will meet necessary performance criteria and pass acceptance tests
• That we endeavour to bolster customer knowledge
• To allow you to maximise the use of the equipment you have purchased
• To address and make sure of a response, to any of your concerns when you log a job with our customer care team.

Locations at your service

The Technical Service department in our Australian offices, located in Adelaide, Brisbane, Melbourne, Sydney and Perth, are comprised of service engineers trained to support our product range. These service engineers have the expertise to evaluate the functional detail of your equipment. We have the professional knowledge that can be used when calling on our equipment supplier contacts and leverage the resources to get the resolutions and options needed.

The In Vitro Technologies Technical Service and Repair Department is designed exclusively to serve our customers and to provide technical and product support unavailable anywhere else. As the distributor of our products, we are the only facility capable of repairing the equipment we sell and restoring it to original specifications. When service and/or repair is complete, the products will meet all performance criteria for, and pass all acceptance tests of the original equipment.

Technical Service and Repair can be reached by calling us on 1300 932 156 or emailing us at service@invitro.com.au.

A dedicated customer care team

In Vitro Technologies Customer Care are committed to providing an outstanding level of service with every aspect of customer contact. The team consists of highly trained and motivated individuals with a commitment to continuous improvement, ensuring that In Vitro Customer Care provides an insightful, positive experience, with all facets of customer interaction.

Customer Care is dedicated to continued growth and development; our procedures are continually audited both internally and externally to ensure that we meet both internal compliance and external certifications.

As part of our ‘Service Commitment’ to our customers, Customer Care publishes the following key service standards; that all orders received by 1.00pm AEST pm will be dispatched same day for stocked items.

Call us on 1300 552 003.